Terms & Conditions – juan165 Platform Rules

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "juan165," "we," "us," or "the Platform" refers to the juan165 online gaming platform accessible at juan165.org and all associated services, features, and content.
• "Player," "you," or "your" refers to any individual who accesses, registers on, or uses the juan165 platform in any capacity.
• "Account" means the registered player account created by you on the juan165 platform.
• "Wallet" means the virtual balance held within your juan165 Account, denominated in Philippine Peso (PHP).
• "Games" refers to all casino games, live dealer games, slot machines, bingo, sports betting markets, and any other gaming products available on the juan165 platform.
• "Bonus" means any promotional credit, free spins, cashback, or other incentive offered by juan165 to players, subject to applicable wagering requirements.
• "Applicable Laws" means all laws, regulations, and regulatory requirements applicable to online gaming in the Republic of the Philippines, including those administered by the Philippine Amusement and Gaming Corporation (PAGCOR).

2. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and juan165. By completing the registration process, making a deposit, or placing a bet on the juan165 platform, you unconditionally accept these Terms in their entirety.

These Terms should be read in conjunction with the juan165 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.

juan165 reserves the right to amend these Terms at any time. Continued use of the platform following the publication of any amendments constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

3. Eligibility and Age Verification

Access to and use of the juan165 platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, in accordance with Philippine gaming regulations governing the minimum age for participation in casino-style gambling activities.
• You are not a resident of, or physically located in, any jurisdiction where online gambling is prohibited by applicable law.
• You are not acting on behalf of another person or entity.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of juan165 or any of its affiliated entities.
• You have not previously been self-excluded from the juan165 platform or had your account terminated for a breach of these Terms.

juan165 reserves the right to request identity verification documents at any time, including but not limited to a government-issued photo ID, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified by juan165 may result in account suspension and withholding of pending withdrawals pending verification.

Any player found to have misrepresented their age or identity will have their account immediately terminated, all winnings forfeited, and the matter may be referred to the relevant Philippine authorities.

4. Account Registration and Security

Each individual is permitted to hold only one (1) registered account on the juan165 platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

When registering your juan165 account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information and must promptly update any details that change.

You are solely responsible for maintaining the confidentiality of your juan165 login credentials, including your username and password. You must not share your login details with any third party. juan165 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

If you suspect that your juan165 account has been accessed without your authorization, you must notify the juan165 support team immediately via the live chat function on the platform.

5. Deposits, Withdrawals, and Payment Methods

juan165 supports deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as listed on the platform from time to time. All payment methods used must be registered in your own name. The use of payment methods belonging to third parties is strictly prohibited.

The minimum deposit amount at juan165 is ₱100. Minimum and maximum withdrawal amounts are as specified on the platform and may vary by payment method. juan165 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

Withdrawal requests are processed in accordance with the following conditions:

• Your juan165 account must be fully verified before any withdrawal can be processed.
• Any applicable bonus wagering requirements must be satisfied before bonus-derived funds can be withdrawn.
• juan165 reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times.
• Withdrawals will be returned to the same payment method used for the corresponding deposit where technically possible.

juan165 reserves the right to withhold or reverse any withdrawal where there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms, pending investigation.

6. Bonuses and Promotions

juan165 offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and wagering requirements published alongside each offer. General bonus conditions include:

• Bonuses are available to eligible registered players only and cannot be transferred between accounts.
• Wagering requirements must be met within the timeframe specified for each bonus. Bonuses that expire before wagering requirements are met will be forfeited.
• juan165 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice.
• Players who are found to be abusing bonus offers — including through the use of multiple accounts, coordinated betting strategies designed to exploit promotions, or any other form of bonus abuse — will have their bonuses cancelled and may have their accounts suspended.
• Bonuses may not be available to players who have opted into self-exclusion or who have active deposit limits that restrict their ability to meet bonus conditions.

7. Game Rules and Fair Play

All games available on the juan165 platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you confirm that you have read and understood the applicable rules.

All random number generator (RNG) games on the juan165 platform use independently certified RNG technology to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios and are subject to the rules of the respective game as administered by the live dealer.

In the event of a technical malfunction during a game session, juan165 reserves the right to void the affected round and return the wagered amount to the player's wallet. juan165's decision in such matters is final.

Sports betting markets at juan165 are settled in accordance with the official results published by the relevant governing body for each sport. In the event of a dispute regarding settlement, juan165's determination, based on available official data, shall be final and binding.

8. Prohibited Conduct

The following conduct is strictly prohibited on the juan165 platform and constitutes a material breach of these Terms:

• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using automated software, bots, scripts, or any other artificial means to interact with the platform or its games.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the platform. Any such vulnerabilities must be reported to juan165 support immediately.
• Engaging in any form of money laundering, fraud, or other illegal financial activity through the juan165 platform.
• Attempting to access another player's account without authorization.
• Using the platform for any purpose other than personal entertainment gaming.
• Engaging in abusive, threatening, or harassing behavior toward juan165 staff or other players.

juan165 reserves the right to take any action it deems appropriate in response to prohibited conduct, including immediate account suspension, permanent termination, forfeiture of wallet balance, and referral to law enforcement authorities.

9. Intellectual Property

All content on the juan165 platform — including but not limited to the juan165 brand name, logo, game graphics, software, text, images, and user interface design — is the exclusive intellectual property of juan165 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the juan165 platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the juan165 platform without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by applicable law, juan165 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the juan165 platform, including but not limited to:

• Loss of funds resulting from unauthorized access to your account due to your failure to maintain credential security.
• Interruptions to service caused by technical failures, maintenance, or circumstances beyond juan165's reasonable control.
• Losses arising from your reliance on information published on the platform.
• Any gambling losses incurred through normal use of the platform.

juan165 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis.

11. Responsible Gaming

juan165 is committed to promoting responsible gaming among all players. The platform provides the following responsible gaming tools, accessible from your account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your juan165 wallet.
• Session Time Reminders: Configure alerts that notify you when you have been playing for a specified duration.
• Self-Exclusion: Temporarily or permanently exclude yourself from the juan165 platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net gaming activity.

juan165 strictly enforces its 21+ age policy. If you believe a minor has accessed the platform using your account, contact support immediately. juan165 operates in accordance with applicable Philippine gaming regulations and supports the responsible gaming framework promoted by PAGCOR.

If you feel that your gaming is becoming problematic, we encourage you to visit our Responsible Gaming page for further information and support resources available to Filipino players.

12. Account Suspension and Termination

juan165 reserves the right to suspend or terminate any player account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within the required timeframe.
• Receipt of a self-exclusion request from the account holder.
• Compliance with a directive from a regulatory authority or law enforcement agency.

Upon termination for cause, juan165 reserves the right to forfeit any wallet balance and void any pending bets or bonus credits. Where termination is not due to a breach by the player, any verified wallet balance will be returned to the player via their registered payment method after applicable checks are completed.

Players may voluntarily close their juan165 account at any time by contacting the support team via live chat. Voluntary account closure requests will be processed within five (5) business days.

13. Amendments to These Terms

juan165 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, juan165 will notify registered players via the email address associated with their account or through a prominent notice on the platform prior to the changes taking effect.

Your continued use of the juan165 platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 12 above.

14. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with juan165 through the platform's internal dispute resolution process. To raise a dispute, contact the juan165 support team via live chat with a detailed description of your complaint. juan165 will acknowledge your complaint within two (2) business days and endeavor to resolve it within fourteen (14) business days.

juan165 operates in compliance with applicable Philippine gaming regulations. Players who remain dissatisfied after exhausting the internal dispute resolution process may escalate their complaint to the relevant Philippine regulatory authority.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the juan165 platform generally, please contact the support team through the 24/7 live chat function available on the platform.

Email: [email protected]

Please do not share sensitive account information such as passwords in any communication with the support team. juan165 staff will never ask for your password.